Privacy Policy

Last updated: 2/10/2026

1. Introduction

Mainabu Technologies("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AlphaCRM service ("the Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Company information and business details
  • Account credentials and profile information
  • Billing and payment information
  • Communication preferences

2.2 Customer Data

As part of using our CRM service, you may input data about your customers, contacts, leads, and business operations ("Customer Data"). This data belongs to you and is stored on our secure servers to provide the Service.

2.3 Usage Information

We automatically collect certain information about your use of the Service, including:

  • Log data (IP address, browser type, access times)
  • Usage patterns and feature interactions
  • Device information and system specifications
  • Error reports and performance data

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

3.1 Service Provision

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage billing
  • Send service-related communications
  • Provide customer support and technical assistance
  • Ensure security and prevent fraud

3.2 Service Improvement

Aggregated Data Analysis: We may use aggregated, anonymized, and de-identified data derived from your use of the Service to improve AlphaCRM and other Mainabu Technologiesproducts and services. This analysis helps us:

  • Identify usage patterns and optimize performance
  • Develop new features and functionality
  • Enhance user experience and interface design
  • Improve system reliability and security
  • Conduct research and analytics

3.3 No Data Sale

Important: Mainabu Technologiesdoes not sell, rent, or trade your personal information or Customer Data to third parties for marketing or commercial purposes. We do not monetize your data through advertising or other commercial arrangements.

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Service, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors and billing services
  • Email and communication services
  • Analytics and monitoring tools
  • Customer support platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

5. Data Security

We implement comprehensive security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure
  • Employee training on data protection
  • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Data Retention

6.1 Account Data:

We retain your account information for as long as your account is active or as needed to provide the Service. If you delete your account, we may retain certain information for a limited period to comply with legal obligations or resolve disputes.

6.2 Customer Data:

Your Customer Data is retained according to your subscription plan and usage. Upon account termination, we will retain your data for 30 days to allow for data recovery, after which it may be permanently deleted.

6.3 Aggregated Data:

Aggregated and anonymized data used for service improvement may be retained indefinitely as it does not contain personally identifiable information.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Control cookie preferences

7.2 Communication Preferences

You can manage your communication preferences through your account settings or by contacting our support team. You may opt out of marketing emails while still receiving essential service communications.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Services

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BlueCollar Technologies

Email: contact@joinbluecollar.com

Phone: +254714399199

Data Protection Officer: contact@joinbluecollar.com

13. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing your personal information includes:

  • Contract performance (providing the Service)
  • Legitimate interests (service improvement, security)
  • Consent (marketing communications)
  • Legal obligations (compliance with laws)

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. To exercise these rights, please contact us using the information provided above.

By using AlphaCRM, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.